COMPANY FAQ:
Is there any Hidden Charges?
We DO NOT have any hidden charges,
the price you see on our site is the total price
that you pay delivered to your door. Other
companies may have several hidden charges for
shipping lift-gate, residential delivery,
document dealers fee, registration paperwork fee
or even hidden handling charges.
Do you price match other websites?
Yes we guarantee lowest price on the
same product, however the lowest price online is
not always the best value. Just because you see
a lower price on another website does not mean
it is really the best deal. For example, we may
have a scooter on sale for $1099.95 with free
shipping to the door and our competitor has it
for $899.95. However our competitor has a hidden
$45.00 registration paperwork fee plus a $199.00
shipping charge, and a $45.00 lift-gate service
charge.
If you added $899.95 for the scooter + $45.00
paperwork fee + $199.00 shipping + 45.00
lift-gate service, our competitor's real total
delivered price is $1188.95. So
dropshipscooters.com still has the better deal
at $1099.95 delivered to the door.
Can I make my vehicle faster?
All atv's, dirt bikes, go karts, sand rails,
dune buggies, mini choppers, mopeds, scooters,
pocket bikes, motorcycles can be made to go
faster by improving fuel, air and exhaust flow.
It should also be noted here that typically
performance kits void manufacturer warranties.
They often also make reliable engines less
trustworthy, usually in proportion to the
extremeness of the modification.
Are these vehicles legal in my state?
Vehicles sold on this site are legal in most
states. Since each state have different state
laws and requirement, we do not guarantee all
scooters or vehicles sold on our website to be
street legal or registerable. Please check with
your local DMV for state specific requirements
such as registration, age requirements and
helmet laws prior to any purchase. California
residents require C.A.R.B. approval (California
Air Resolution Board) to be legal in the state
of California.
How much assembly is required?
Most vehicles are 85% - 95% assembled. We recommend
a certified technician assist you with your
assembly. However, assemblies are generally quick
and easy and can be performed by the average
consumer. No mechanical assemblies required.
Where can I obtain replacement parts if needed?
We stock parts for every item we sell
in our warehouse, not all parts guaranteed to be
in stock. Part can also be ordered directly from
manufacture at any time. Part's) under warranty
are on an exchange basis. Once we received your
defective part's), we will ship you your
warranty replacement part's) free of charge.
Certain items carry warranty labor. Please see
item description for more details. Part's)
delivery may take, but not limited from 4-6
weeks. Most mechanical parts are universal and
can be found at most local retail motorcycle and
bike shops at reasonable prices.
How do I start my Moped Scooter?
Step 1: Place scooter on parking stand (stand is
located towards the rear of scooter next to kick
starter).
Step 2: Put key into ignition and turn it to the
(on) position.
Note: Make sure kill switch is in the (on)
position.
Step 3: Put unleaded gas into scooter (premium
gas recommended).
Note: Make sure you have the fuel line connected
to the carburetor. It is located on the left
side of the bike underneath the seat there is a
compartment that exposes the carb and what you
are looking for will be either a brass nub 3/4
of an inch long or a hollow nub. You may not see
it, however, you should be able to feel it if
you are standing on the left side of the bike.
Step 4: Kick start scooter 6-7 times to build
compression.
Note: Do not pull on throttle or it will flood
the carburetor.
Step 5: Now use the electric start (hold in rear
left brake lever and press button on right that
looks like lightening bolt). Hold for 3-4
seconds.
Note: Do not hold it in any longer than 5
seconds at a time or you will burn the starter.
Step 6: Repeat sequence 6-7 times.
Step 7: Once started adjust idle speed if
needed.
Note: To adjust idle lift up seat and in engine
compartment on the top towards the farthest side
of the carburetor is a Gold Phillip screw
attached onto a spring. Turn clockwise until it
is set to your preference.
PAYMENT FAQ:
What method of payment do we accept?
Visa
MasterCard
American Express
Discovery
Money order
Cashier's check
Why do we only ship to your billing
address if you pay with credit card?
In order to protect our customers and
guard against credit card fraud, we only ship to
the billing address on your credit card. If you
must have your order shipped to any address
other than the billing address on your credit
card, you may submit your payment by money order
/ cashier's check or bank wire only.
What state must pay sales tax?
Florida residents are charged 7% sales
tax.
Is dropshipscooters.com website secure? What
kind of security is used?
When you are placing an order on the Internet,
security is a number one priority. All online
transactions are sent through our secure server,
and encrypted with 128-bit technology. Once the
information is received through the Internet,
trusted authorized employees will process your
payment, and make sure that your information is
handled with the highest level of security.
SHIPPING FAQ:
If I place an order today, how long will
delivery take?
All orders are processed and shipped within 3-5
business days from your date of purchase.
However, we generally ship your order the same
day if payment is received before 11:00 am
Eastern Standard Time. Transit times takes
approximately between 2 to 7 business days for
delivery depending on how far your delivery
address is from Florida. We do not ship on
Saturdays, Sundays or Holidays. Any orders
placed on Saturday or Sunday will be processed
the next business day. During holiday seasons,
process period may extend, but not limited, to
3-5 business days. Transit time during holiday
seasons may extend, but not limited, to 5-12
business days.
Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii.
However, additional freight charges may apply.
Please call our friendly sales staff to obtain
your freight costs prior to purchase.
Will I receive a confirmation once my order
ships?
Yes, we will e-mail you your freight company's
information along with your tracking number once
your order ships so you can track your order and
delivery. We require 3-5 business days to
process your order before we forward you your
tracking number. Once you receive your tracking
number, please contact your shipping company to
schedule your delivery.
What do I do if my order is lost or damaged.
Unfortunately, lost packages and minor
shipping damages may occur at time. We strongly
encourage all customers to insure your
investment to guard against lost or damages
during shipping. Order that are not insured will
not be eligible for lost or damaged claims.
1. Inspect your whole vehicle before signing the
delivery receipt. In case of any damages
presence, you must note the damages on the
delivery receipt and have the driver sign in
acknowledgement. Failing to do so will void the
claim.
2. All noted damages must be reported to
dropshipscooters.com via e-mail within 3 days of
delivery, no exceptions.
3. Please save original packing material for
investigation by the shipping company. Please
take pictures of the damaged boxes and vehicle
and send the pictures to
parts@dropshipscooters.com within 3 days of
delivery.
4. We will file shipping damage claim and the
merchandise will be inspected by a
representative from the shipping company.
5. We will ship you a replacement part's) or
refund after the claim is settled by the
shipping company.
VEHICLE REGISTRATION:
How can I register my vehicle?
We will automatically send the necessary
paperwork for you to register your scooter at no
charge. ATVs, Dirt-Bikes, Go-Karts are for
off-road use only therefore we will not send any
registration paperwork for these products. We
are responsible to register all vehicles sold in
Florida.
Manufacture Statement of Origin (MSO) request
generally requires 5-7 days to process. Each MSO
certificate will be accompanied by a Bill of
Sale and Invoice for registration purposes. If
your state requires your MSO to be notarized,
please indicate on your MSO request form. There
is a no fee for notary. We offer overnight
service for an additional $35. Please note:
overnight service only guarantees we mail your
documents via overnight service. We do not
guarantee your MSO will be prepared and
processed overnight.
Not all vehicles on our website are street legal
or registerable in all 50 states. Each state is
different and have different registration
requirements. Be sure to check with your local
DMV for registration requirements prior to
purchase.
Why do you not ship the MSO along with my
vehicle?
Anyone who has access to a motor
vehicle and a copy of the MSO can legally title
and register that vehicle under their name.
Since all orders are shipped via third party by
trucking companies, and unfortunately we have
experienced lost shipments in the past, we
choose to send your MSO via mail after you
receive your vehicle safely. We have trained
title professionals on staff to process your MSO
requests as soon as possible so you can register
your vehicle without any delay.
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